Returns and Warranty Policy 

​

Last Updated: 04/03/2024

​

At MyQRMed, we are committed to providing you with high-quality medical ID bracelets, necklaces, and accessories that meet your needs and expectations. In the event that we fail to fulfill the exact specifications of your order, we offer a Returns and Warranty Policy to address your concerns.

​

1. Returns

​

1.1. We can only accept returns on our items within 7 days of purchase and where we have failed to fulfill the exact specification of your order. Returns are accepted under the following circumstances:

​

• Faulty Condition: If your MyQRMed medical ID bracelet, necklace, accessory or any other device arrives in a faulty condition and is not fit for its intended purpose.

• Description Mismatch: If the item you received does not match the description provided on our website or in your order.

• Production Errors: In the event of production errors that result in the item not meeting your specified requirements.

​

1.2. To initiate a return, please contact our customer support team at support@myqrmed.com.au within 7 days of receiving the item. Provide details about the issue you have encountered, including clear photos if applicable. Our team will guide you through the return process.

​

1.3. Returns will only be accepted if the item is unused, in its original packaging, and accompanied by a valid proof of purchase.

​

2. Warranty

​

2.1. MyQRMed offers a warranty period for our medical ID products. This warranty covers manufacturing defects and quality-related issues, ensuring that you receive a reliable and durable product.

​

2.2. The warranty period for MyQRMed products is 14 days, starting from the date of purchase. If your item experiences any manufacturing defects or quality-related problems within this period, we will repair or replace the item, at our discretion, free of charge.

​

2.3. To make a warranty claim, please contact our customer support team at support@myqrmed.com.au. Provide detailed information about the issue, and if necessary, clear photos illustrating the problem. Our team will guide you through the warranty claim process.

​

2.4. Please note that the warranty does not cover damage resulting from misuse, normal wear and tear, accidental damage, or any unauthorized modification or repair of the item.

​

3. Refunds

​

3.1. If a return is approved, you may choose to receive a refund or a replacement item, depending on the circumstances.

​

3.2. Refunds will be processed through the original payment method used for the purchase.

​

3.3. Refunds for returned items will be issued once the returned item is received and inspected by our team.

​

4. Contact Us

​

4.1. If you have any questions or need further assistance regarding our Returns and Warranty Policy, please contact our customer support team at support@myqrmed.com.au

​

Thank you for choosing MyQRMed. We are dedicated to providing you with top-quality medical ID products and ensuring your satisfaction with your purchase.